Return Policy

We want you to love what you bring home. If something isn't right, here's how returns work.

U.S. & Puerto Rico orders

• Mainland U.S. orders: returns are accepted within 15 days of delivery.
• Puerto Rico orders and in-store purchases: returns are accepted within 7 days.
• Approved returns are issued as store credit, valid on anything in the boutique or online.
• Items must be unworn, unwashed and have all original tags attached.
• The customer is responsible for return shipping costs.

Final sale

Shoes, accessories, jewelry and swimwear are final sale and can't be returned or exchanged.

Gifts

Gift items can be exchanged or returned for store credit within 15 days of purchase.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, email us within 3 days of delivery with a photo and we'll make it right with a refund or replacement.

International orders

• Returns are accepted within 14 days of delivery, for store credit.
• Sale items are final sale.
• The customer covers return shipping. Original shipping, import duties and taxes are non-refundable. International orders may be subject to import duties and taxes, payable on delivery.

How to start a return

Email hello@shopmatthe.com with your order number and the item you're returning, and we'll send you instructions.